Refund Policy
At Raptor Airboats, we want you to be completely satisfied with your purchase. This refund policy outlines our procedures and policies regarding returns and refunds.
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Returns
We accept returns for most products within 30 days of delivery. To be eligible for a return, the product must be unused and in its original packaging. Some products, such as custom-made airboats or special-order parts, may not be eligible for returns. Please contact us before making a return to confirm eligibility.
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Refunds
Once we receive your returned product and confirm that it meets our eligibility requirements, we will issue a refund to your original payment method. Shipping and handling fees are non-refundable. Please allow 7-10 business days for the refund to be processed and reflected in your account.
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Return Shipping
You are responsible for the cost of return shipping. We recommend that you use a trackable shipping method and insure the package for the full value of the product, as we are not responsible for lost or damaged packages.
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Damaged or Defective Products
If you receive a damaged or defective product, please contact us as soon as possible. We will arrange for a replacement or a refund, depending on the situation.
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Order Cancellation
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a refund. If your order has already been shipped, you will need to follow our return policy.
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Non-Returnable Items
Some products, such as custom-made airboats or special-order parts, may not be eligible for returns. Please contact us before making a purchase to confirm the return policy for a specific product.
If you have any questions or concerns regarding our refund policy, please contact us at info@raptorairboats.com.